Delivery Apps Caused 'a Shit Show' at Mexican Restaurants on Cinco de Mayo

Delivery Apps Caused 'a Shit Show' at Mexican Restaurants on Cinco de Mayo

4 years ago
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https://www.vice.com/en_us/article/wxqe4b/grubhub-seamless-uber-eats-cinco-de-mayo-disaster

For many quarantined Americans, this year’s Cinco de Mayo was an excuse to order takeout tacos, guacamole, and frozen margaritas. The DoorDash, GrubHub, UberEats, Seamless, and Caviar workers who picked up these orders from Mexican restaurants around the country described the evening to Motherboard as “a total disaster, “shit show,” and “cluster bomb.”

“It was a total disaster. I went to a regular Mexican restaurant last night that I’ve picked up from many times and never had a problem, but there were 100 cars in the parking lot, a huge line of 30 or more people outside of the restaurant, and 20 people packed in the lobby,” said Susan, a GrubHub delivery driver in Portland. Motherboard agreed to use delivery drivers' first names only in this story because they feared retribution from platforms that increasingly control their working hours.