'Smart' Home Platform Wink Changes The Deal, Suddenly Imposes Subscription Fees

'Smart' Home Platform Wink Changes The Deal, Suddenly Imposes Subscription Fees

4 years ago
Anonymous $-9GJQVHNr8

https://www.techdirt.com/articles/20200511/07300144472/smart-home-platform-wink-changes-deal-suddenly-imposes-subscription-fees.shtml

Time and time again we've highlighted how in the modern era you don't really own the hardware you buy. In the broadband connected era, firmware updates can often eliminate functionality promised to you at launch, as we saw with the Sony Playstation 3. And with everything now relying on internet connectivity, companies can often give up on supporting devices entirely, often leaving users with very expensive paperweights as we saw after Google acquired Revolv.

And with the world shifting toward a "service as a subscription" model for everything, the products you buy can also suddenly cost you far more than the original value proposition suggested. Users who spent money to outfit their home with hardware from Wink learned this the hard way, when the company suddenly announced users would need to start paying a $5 per month subscription fee if they wanted the company's "smart" home products to keep working.

'Smart' Home Platform Wink Changes The Deal, Suddenly Imposes Subscription Fees

May 12, 2020, 2:34pm UTC
https://www.techdirt.com/articles/20200511/07300144472/smart-home-platform-wink-changes-deal-suddenly-imposes-subscription-fees.shtml > Time and time again we've highlighted how in the modern era you don't really own the hardware you buy. In the broadband connected era, firmware updates can often eliminate functionality promised to you at launch, as we saw with the Sony Playstation 3. And with everything now relying on internet connectivity, companies can often give up on supporting devices entirely, often leaving users with very expensive paperweights as we saw after Google acquired Revolv. > And with the world shifting toward a "service as a subscription" model for everything, the products you buy can also suddenly cost you far more than the original value proposition suggested. Users who spent money to outfit their home with hardware from Wink learned this the hard way, when the company suddenly announced users would need to start paying a $5 per month subscription fee if they wanted the company's "smart" home products to keep working.