https://www.techdirt.com/articles/20200319/10430244131/charter-spectrum-under-fire-putting-public-risk-during-coronavirus.shtml

Charter Communications literally has some of the worst customer satisfaction ratings of any company in any industry in America. Like Comcast, Charter has spent years merging its way to market domination, and now enjoys a notable monopoly over broadband in numerous U.S. markets. This monopoly, combined with regulatory capture, has resulted in a company that literally doesn't have to give a damn about its customers.

As it turns out, the company doesn't treat its employees much better.