https://techcrunch.com/2020/03/17/instacart-covid-19/

As a way to try to ease some of the pressure and low ratings gig workers may face from panicked customers, Instacart has made some changes to its app. The first is that shopper ratings won’t affect their access to orders during the pandemic. Instacart will also forgive all ratings under five stars.

Instacart, in a blog post, said it made this change based on feedback from shoppers.