https://techcrunch.com/2020/01/28/servicenow-acquires-conversational-ai-startup-passage-ai/

ServiceNow announced this morning that it has acquired Passage AI, a startup that helps customers build chatbots in multiple languages, something that should come in handy as ServiceNow continues to modernize its digital service platform. The companies did not share terms of the deal.

With Passage AI, ServiceNow gets a bushel of AI talent, which in itself has value, but it also gets AI technology, which should fit in nicely with ServiceNow’s mission. For starters, the company’s chatbot solutions gives ServiceNow an automated way to respond to customer/user inquiries.