https://thenextweb.com/google/2020/01/28/google-android-support-twitter/

No, it’s not a scam: Google is officially providing Android tech support over Twitter now.

In an announcement on — yep, you guessed it — Twitter, Google encouraged users to contact the company with any Android-related technical difficulties they might be experiencing using the hashtag #AndroidHelp. Until now, users mostly had to rely on Google’s support forums for such requests.