https://techcrunch.com/2020/11/30/facebook-confirms-it-has-acquired-kustomer-sources-say-for-1b/

Today Facebook made one of its biggest plays yet to build services for the businesses on its platform: it has announced that it is acquiring Kustomer, a startup founded with the aim of disrupting the customer services industry with a new approach to providing agents with better data and a more unified pictures of users by bringing together the many social media and other channels and longer history between them and the company in question.

Terms are not being disclosed but sources are saying it’s in the region of $1 billion. Reports of the deal were published earlier today by WSJ.