https://www.theguardian.com/money/2018/nov/05/pc-world-cant-repair-my-laptop-but-wont-write-it-off-either > I keep paying for Coverplan despite the fact it has repeatedly failed to fix the problem > I bought a Compaq laptop in 2009 from PC World for £449 and took out the firm’s Coverplan at £8.99 a month. I did so because my previous laptop had been damaged, and I was forced borrow money to replace it. In 2014, the USB ports became faulty and I sent it off to be repaired by Coverplan but, when it came back, the problem persisted. Ever since, the cycle of sending it off to have it “fully repaired” only to find the same problem still existed, has been repeated. On the fourth return, the laptop wouldn’t even boot up so I requested a write-off. My frustration is that I’ve been paying this Coverplan the entire time, but have not had a fully functioning laptop. I’m very aware I’ve now paid enough for a replacement laptop several times over, which is galling. However, I’ve been loath to cancel it. PC World says it is only suitable for a write-off when it feels it can’t repair it any more. SWA, Guildford