https://finance.yahoo.com/news/t-mobile-promises-make-customer-service-less-painful-team-experts-163940506.html > But getting in touch with an actual person is only half the trouble when calling a customer service line. You usually end up being passed from one operator to another, repeating your issue each time, until you either give up, or finally manage to get someone who can resolve your problem." data-reactid="25">But getting in touch with an actual person is only half the trouble when calling a customer service line. You usually end up being passed from one operator to another, repeating your issue each time, until you either give up, or finally manage to get someone who can resolve your problem. > T-Mobile’s Team of Experts program, however, will provide you with a specific group of people who will address problems with your phone or account regardless of when you call or where you call from. That alone should make for a better customer service experience." data-reactid="26">T-Mobile’s Team of Experts program, however, will provide you with a specific group of people who will address problems with your phone or account regardless of when you call or where you call from. That alone should make for a better customer service experience.