How T-Mobile rebuilt its customer service to be less sucky and more about you

How T-Mobile rebuilt its customer service to be less sucky and more about you

6 years ago
Anonymous $oIHRkISgaL

https://www.cnet.com/news/t-mobile-rebuilds-customer-service-with-you-and-happiness-in-mind-uncarrier/

As far as greetings go, this is insane.

I walk through the lobby and past the security checkpoint, assuming the festivities end there. Nope. This parade of emphatic cheers goes on for nearly 240 feet, or two-thirds of a football field, to the other side of the building. It takes me a minute and a half to walk to the other end of the building. But as the center of attention for hundreds of extremely excited workers, it feels like an eternity.

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