https://www.theguardian.com/technology/2018/aug/04/what-happens-when-airbnb-goes-wrong

I got £1,500 compensation when I threatened legal action after a villa disaster

When Damian White and family finally arrived at the three-bed villa in Portimão, Portugal, they booked through Airbnb – after spending hours searching for it with incomplete address details – they didn’t realise this was just the start of their holiday from hell.