This man was fired by a computer – real AI could have saved him
https://phys.org/news/2018-07-real-ai.html
The systems displayed no knowledge-based intelligence, meaning they didn't have a model designed to encapsulate knowledge (such as human resources expertise) in the form of rules, text and logical links. Equally, the systems showed no computational intelligence – the ability to learn from datasets – such as recognising the factors that might lead to dismissal. In fact, it seems that Diallo was fired as a result of an old-fashioned and poorly designed system triggered by a human error. AI is certainly not to blame – and it may be the solution.
The conclusion I would draw from this experience is that some human resources functions are ripe for automation by AI, especially as, in this case, dumb automation has shown itself to be so inflexible and ineffective. Most large organisations will have a personnel handbook that can be coded up as an automated, expert system with explicit rules and models. Many companies have created such systems in a range of domains that involve specialist knowledge, not just in human resources.