https://www.techradar.com/news/google-duplex-could-eventually-make-its-way-into-call-centers > Google Duplex first wowed us back at the Google IO 2018 developer event back in May, and since then we've been able to test it out for ourselves. The smart bot-calling service isn't available to the public at large yet, but there is one area where it might start to take off first: call centers. > A report this weekend from The Information says Google is already in talks with at least one client – a large insurance company, apparently – about letting Google Duplex and the Google Assistant handle calls to and from customers. The bots would handle the simple calls with humans ready to step in when needed.