https://www.theverge.com/2018/7/7/17544196/moviepass-outage-movies-problems-apps

Last night, MoviePass customers encountered a problem when they went out to their local theater: an outage prevented some users from checking in to a film. While the company says that the issue has been resolved, and that it’ll reimburse customers who paid out of pocket for tickets, it’s not a good look for the service, which can’t afford to scare away users.

The outage prompted outcry from users, and it couldn’t have come at a worst time: Friday night as Marvel’s Ant-Man hit theaters. In a tweet, the company advised users to wait to check in for the outage to be resolved, but said that anyone who purchased a ticket without the service could take a picture and send it in to be reimbursed.