https://www.cnet.com/news/google-says-no-duplex-ai-wont-take-over-human-call-centers/ > Google Duplex is a technology that's designed to work for people, not take their jobs -- at least, according to Google. > When Google unveiled Duplex at its I/O conference in May, it caused quite a stir. The technology is an expansion of its Google Assistant AI that is meant to sound much more human. Google says the main purpose of Duplex is to use AI to call businesses on your behalf. Let's say you want to make a haircut appointment at a trendy new salon. Duplex can call them for you so you don't have to negotiate or be put on hold.