“Amazon Alexa may not save money straight away but it’s about the long-term,” says Aylesbury Council’s Maryvonne Hassell
https://tech.newstatesman.com/it-leaders/amazon-alexa-aylesbury-council-maryvonne-hassell
Aylesbury Vale District Council (AVDC) approached Salesforce, the CRM company whose technology was being used to create a single customer view in AVDC’s call centre, about the use of artificial intelligence (AI) for customer service.
At the time, Salesforce’s Einstein product was still in early development, and so Salesforce put forward DigitalGenius.
