Google’s Duplex AI could kill the call center

Google’s Duplex AI could kill the call center

6 years ago
Anonymous $cyhBy-qkd5

https://qz.com/1321920/googles-duplex-ai-could-kill-the-call-center/

The robots on the other side of the customer support line could soon start to sound a lot more human.

Google is reportedly shopping its Duplex AI system around as a tool for call centers, according to The Information, including a large insurance company.

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