https://techcrunch.com/2019/01/24/whatsapp-business-app-adds-customer-service-features-to-its-desktop-and-web-apps/

A year ago, Facebook-owned WhatsApp officially introduced its standalone app aimed at small business customers. Today, the WhatsApp Business app has grown to reach 5 million business customers, the company says. And now it’s making the app easier to use on the desktop and the web by porting over several of the most popular features that were previously available only on mobile.

These include tools to organize and filter chats, as well as to quickly reply to customer inquiries.