http://www.spokesman.com/stories/2019/jan/13/comcast-aims-to-help-customers-with-disabilities-t/

While some Comcast call center agents focus on sales calls or assisting customers with billing issues, others dedicate themselves solely to helping customers with disabilities navigate technology.

At the Comcast Accessibility Center of Excellence in Liberty Lake – the company’s largest accessibility support center in the country – a team of specially trained agents are helping elderly as well as physically and visually impaired customers use the company’s X1 television platform and troubleshoot connectivity issues.