https://www.siliconvalley.com/2024/06/26/i-was-scammed-by-a-sham-customer-service-rep-heres-how-you-can-avoid-what-i-went-through/

Nicole Norfleet | Star Tribune (TNS)

I hung up the phone last summer thinking the Xfinity customer service representative had been really helpful. I needed to make a late payment and take care of the current bill. The rep took my information over the phone, I saw the payments post on my account and thought nothing more of it.