https://www.siliconvalley.com/2024/10/14/travel-troubleshooter-i-have-proof-i-didnt-damage-my-rental-so-why-do-i-have-to-pay/

DEAR TRAVEL TROUBLESHOOTER: I need your help resolving a car rental damage claim. I recently rented a car from Enterprise in Phoenix. The rental car had a small dent in one of the doors. I took a photo of it to document the damage.

When I returned the car, an agent did a walk-around with me and said the vehicle was good to go. Eight weeks later, I received a damage claim from Enterprise. The date of loss was three days after I returned the car.