https://www.siliconvalley.com/2021/12/27/travel-troubleshooter-wheres-the-refund-from-her-canceled-canadian-rail-tour/

DEAR TRAVEL TROUBLESHOOTER: I need your help getting a refund of $6,339 for a Canadian rail tour from Rocky Mountaineer. Our package included airport, train and hotel transfers, with nights in Calgary, Banff and Vancouver.

The trip, which we booked in February 2020 and was scheduled for May 2020, was canceled by the tour operator because of COVID-19. Rocky Mountaineer offered a 110% nonrefundable credit to use against a new booking that can be applied to the 2021 season and would have had to have been used by the end of November.