https://www.sciencedaily.com/releases/2021/06/210624135554.htm

"Because prior research suggests workplace mistreatment is harmful and widespread, it is often called an epidemic, but our findings show that rude behavior is less like the flu and more like cholera," says Shannon Taylor, an associate professor of management and co-author of the report. "It is still harmful, but far less common, and outbreaks are often traced to a single source -- much like a contaminated water pump."

While the study was conducted prior to the COVID-19 pandemic, Taylor says his team's findings are just as applicable to remote work environments. Collaborating remotely presents a variety of challenges that can lead to miscommunication and misinterpretation.