https://www.wired.com/story/telemedicine-safety-valve-strained-health-care-system/

As coronavirus spreads, health officials have had to adopt a very cold calculus. Resources are scarce, so they can only test a limited number of people. Those who are infected need to be diagnosed, monitored, and quarantined. But, sending everyone with fever or a cough to a hospital or clinic, especially in the midst of cold and flu season, would overwhelm physicians.

In short, part of managing coronavirus is keeping sick people out of hospitals.