https://arstechnica.com/information-technology/2018/05/streaming-video-trounces-cable-tv-in-customer-satisfaction-ratings/

TV watchers are far more satisfied with streaming video services than cable or satellite TV systems, a new survey has found. That isn't much of an accomplishment, as cable and satellite TV providers were already among the most-hated companies in the US and saw their customer-satisfaction scores sink even lower in the latest survey.

The American Customer Satisfaction Index (ACSI) included video streaming in its annual telecom report for the first time. Streaming video services averaged a score of 75 on the ACSI's 100-point scale, better than all other telecom sectors and well ahead of the broadband and pay-TV industry scores of 62.