https://arstechnica.com/information-technology/2024/06/new-emotion-canceling-ai-tech-aims-to-shield-call-workers-from-angry-customers/ > Japanese telecommunications giant SoftBank recently announced that it has been developing "emotion-canceling" technology powered by AI that will alter the voices of angry customers to sound calmer during phone calls with customer service representatives. The project aims to reduce the psychological burden on operators suffering from harassment and has been in development for three years. Softbank plans to launch it by March 2026, but the idea is receiving mixed reactions online.