https://www.bleepingcomputer.com/news/security/palo-alto-networks-error-exposed-customer-support-cases-attachments/

EXCLUSIVE: A bug in the support dashboard of Palo Alto Networks (PAN) exposed thousands of customer support tickets to an unauthorized individual, BleepingComputer has learned.

The exposed information included, names and (business) contact information of the person creating support tickets, conversations between Palo Alto Networks staff members and the customer.