https://www.bleepingcomputer.com/news/technology/isps-must-provide-emergency-video-service-to-deaf-users-ofcom/

UK telecom and broadcasting regulator, Ofcom has mandated new requirements for Internet Service Providers (ISPs) and phone companies to provide additional services for users with special needs.

These include companies in the sector—even those not typically providing telephony services to offer an emergency video relay service that users with hearing or speech impairments can rely on.