AT&T makes customers work to get refunds they should get automatically
https://arstechnica.com/information-technology/2019/11/atts-stinginess-on-refunds-makes-even-comcast-customer-service-look-good/
AT&T kept charging DirecTV customers for a sports channel that was blacked out for two months and is only giving customers refunds when they complain to the company.
AT&T makes customers work to get refunds they should get automatically
Nov 6, 2019, 7:20pm UTC
https://arstechnica.com/information-technology/2019/11/atts-stinginess-on-refunds-makes-even-comcast-customer-service-look-good/
> AT&T kept charging DirecTV customers for a sports channel that was blacked out for two months and is only giving customers refunds when they complain to the company.