https://arstechnica.com/information-technology/2019/04/uk-isps-now-automatically-refund-customers-8-a-day-for-internet-outages/

Internet service providers in the United Kingdom now automatically refund customers for outages in landline phone and broadband service, and also for missed appointments or delays in starting new service.

When a customer's landline or Internet service goes out and is not fully fixed within two business days, an ISP will issue £8-per-day refunds, according to UK telecom regulator Ofcom.