https://www.bleepingcomputer.com/news/microsoft/microsoft-s-poor-reply-to-open-letter-on-windows-10-update-experiences/

Earlier this week we reported on an open letter that was sent to Microsoft executives regarding the problems that many users are having when installing Windows 10 updates. Microsoft responded, and unfortunately, it was not the response people were looking for.

Susan Bradley, a Microsoft MVP who for the past 18 years has volunteered her time helping Windows users, took a survey of over 1,800 respondents regarding the Windows 10 Update experience. She then sent an open letter to Microsoft executives summarizing the results of this survey and providing thoroughly researched material regarding the poor update experience Windows 10 users have been experiencing.