https://www.polygon.com/2018/5/29/17406254/microsoft-layoffs-twitter-support-xbox-ambassadors > Microsoft laid off a team of Xbox support staff earlier this month, replacing them with volunteer Xbox fans, according to two sources affected by the layoffs. > Around 12 people lost their jobs earlier this month. The team had worked with direct support inquiries made via the popular Twitter account @XboxSupport. They were employed by a company called Affirma Consulting, but mainly worked in Microsoft’s offices.