http://www.pcgamer.com/overwatchs-scott-mercer-says-addressing-toxic-players-is-an-issue-across-blizzard/

Blizzard knows that Overwatch, like every other competitive game online, is full of toxic players who make the experience worse for everyone around them. But it's especially disappointing in Overwatch, because the game attracts a wider audience than most shooters. Despite Blizzard acknowledging the problem shortly after launch, "15 months later, the company's attempts to address the situation have proved painfully slow and ultimately ineffectual," as we recently wrote. At BlizzCon today, we spoke with principal designer Scott Mercer about changes coming to Overwatch, like new hero Moira and new map Blizzard World, and we also asked about the development team's plans to deal with the worst members of its community.

"For us, that's one of our highest priorities, improving those systems," Mercer said. "We know directly that when someone's berating their teammates, they're flat-out disrupting the game for others. We need to address those in as direct a way as possible."