https://www.gamespot.com/articles/ea-ceo-addresses-loot-crates-and-pay-to-win-concer/1100-6454533/

One of the most resounding pieces of feedback about Star Wars: Battlefront II's beta was around the game's implementation of loot boxes. Some voiced concerns about being able to spend money to acquire higher level items that would give them an advantage on the battlefield. EA quickly responded to this feedback and just today outlined its plans for how it plans to keep Battlefront II from becoming a pay-to-win experience.

And during an earnings call today, EA CEO Andrew Wilson responded further about loot boxes and pay-to-win. He started off by saying the feedback around Battlefront II generally--about its campaign, multiplayer, and more--is "very, very positive." People voiced their feedback about loot boxes, and Wilson pledged that EA is listening and will adjust the experience as needed to do what it can to ensure a balance playing field. He also pointed out that Battlefront II is not the only game dealing with loot box controversy.