https://wccftech.com/cyberpunk-2077-refunds-denied-sony-microsoft-cdpr-no-special-treatment/

Cyberpunk 2077 is finally out in the wild, but unfortunately, the game is a bit of a mess on current-gen consoles. Very low resolution, a lack of detail, framerates that can drop as low as 15fps, and, of course, tons of glitches – the game is near unplayable on a base Xbox One or PS4, and in a recent apology to fans, CD Projekt Red seemed to outright suggest asking for a refund. Well, turns out it’s not as easy as that.

Over the last couple days since CDPR issued its apology, numerous people have reported having their refund requests turned down by Sony and Microsoft. Basically, if you purchase a game digitally on either PlayStation or Xbox, you have to demonstrate it’s outright broken, as in, won’t even start, in order to get a refund. A game just being ugly, janky, and glitchy doesn’t qualify. This particularly applies if patches have been promised, which is the case with Cyberpunk 2077.