https://www.polygon.com/2017/9/14/16306744/overwatch-banning-toxic-players-new-maps-characters

The Overwatch team wants to make new content for the game, including animated shorts, new maps and new features. But the toxic behavior of so many players is causing them to prioritize fighting abuse.

“We’ve been put in this weird position where we’re spending a tremendous amount of time and resources punishing people and trying to make people behave better,” Game director Jeff Kaplan said in a recent video post. “I wish we could take the time we put into putting reporting on console and have put them towards a match history system or a replay system instead. It was the exact same people who had to work on both who got re-routed to work on the other.”