https://consumerist.com/2017/10/27/borrowers-in-student-loan-forgiveness-program-shocked-to-learn-loans-wont-be-forgiven/

This month is the first in which student loan borrowers enrolled in the Department of Education’s Public Service Loan Forgiveness program were expecting to see their student loan tab cleared. But that’s not happening for some borrowers after learning they were never actually enrolled in the programs, despite assurances from the companies servicing their debts. 

The situation is a culmination of problems within the servicing industry and the complicated forgiveness program.