https://consumerist.com/2017/09/28/equifax-ceo-apologizes-for-companys-incompetence-promises-vague-possibly-pointless-credit-lock-service-in-2018/

The interim CEO for credit bureau Equifax is finally issuing a full-throated mea culpa for the massive data breach that compromise sensitive personal and financial information for about half of the adult U.S. population. In addition to extending the deadline for hack victims to freeze their credit free of charge or sign up for the company’s not terribly enticing anti-ID theft program, Equifax is also promising to offer something new: A way to “lock” your credit file (sort of, maybe, and only partially) for free (possibly).

“We were hacked. That’s the simple fact,” writes interim CEO Paulino Barros in a guest column for the Wall Street Journal. “But we compounded the problem with insufficient support for consumers. Our website did not function as it should have, and our call center couldn’t manage the volume of calls we received. Answers to key consumer questions were too often delayed, incomplete or both. We know it’s our job to earn back your trust.”