https://consumerist.com/2017/09/21/update-company-apologizes-to-customer-who-found-employee-id-badge-in-her-jerky/

Earlier this week, we brought you the tale of a Consumerist reader who was stymied by the presence of what appeared to be an employee ID badge in a bag of beef jerky she’d purchased. After our story ran, the company reached out to our reader with apologies for her “very negative experience” and something of an explanation about what happened.

Kim tells Consumerist that she received an email from an Oberto executive who apologized not only for the “unacceptable product quality” she’d received, “but also for our lack of response despite your attempt to contact us directly.”