https://consumerist.com/2017/09/14/shortage-of-insurance-adjusters-may-delay-claims-for-hurricane-irma-victims/

If your home sustained damage from Hurricane Irma, you might have to wait just to get the insurance company to look at your property to see what repairs will and won’t be covered. Why? Because there aren’t enough claims adjusters to go around right now.

Claims adjusters are the folks used by your insurer to assess damage claims. Larger insurance companies have their own staff adjusters, but smaller insurers often turn to independent adjusters. And in times of widespread calamity, insurers of all sizes will turn to third-party adjusters.