https://www.reuters.com/article/us-health-coronavirus-india-twitter/twitter-becomes-platform-of-hope-amid-the-despair-of-indias-covid-crisis-idUSKBN2C81C8

After spending hours fruitlessly calling government helplines in a search for a hospital bed for a critically ill COVID-19 patient, Indian lawyer Jeevika Shiv posted an SOS request on Twitter.