Content Moderation At Scale Is Impossible: Google Play Bans Video Player App Over ASS File Extension Support
https://www.techdirt.com/articles/20210128/12150646144/content-moderation-scale-is-impossible-google-play-bans-video-player-app-over-ass-file-extension-support.shtml
As you should know by now as readers here, content moderation at scale is impossible to do well. Examples for how and why this is so are extensive on these pages, but the crux of the matter is that scaling moderation for content across huge platforms and a variety of avenues in a way that everyone both agrees is right and that doesn't create false-positives is, well, self-evidently impossible. Not everyone agrees what should be moderated, for starters, nor does anyone trust these platforms to actually get it right. Meanwhile, some massive amount of the public does agree that these platforms should be doing something.
And that's how you get big platforms trying to automate content moderation in a way that makes everyone look incredibly dumb. Yet another example of this is the Google Play store banning a video player application over "sexual content and profanity", but just not for the reasons you're probably already imagining.